We’ve had plenty of issues when people scan documents from our multi-function machines to their mailboxes. Mostly it’s a “I can’t type my email address correctly” or a “my email is too big” issue. Well, see below:

J***g: I am not sure which one I should forward this to? M***e from R***k is trying to send me a PDF and we are getting the error message below. Can either of offer some help? Thank you, appreciate it.

The following recipient(s) could not be reached:
j***g@domain.com on 4/17/2009 8:49 AM
The e-mail system was unable to deliver the message, but did not report a specific reason. Check the address and try again. If it still fails, contact your system administrator.
< mail.mailserver.com #5.0.0 X-Spam-Firewall; message size 13028592 exceeds size limit 10485760 of server 10.*.*.*[10.*.*.*]>

My boss forwards it to me (notice the elipses): Please assist J***y…
S***h and I can not get to this right now…

I Reply: mail.mailserver.com #5.0.0 X-Spam-Firewall; message size 13028592 exceeds size limit 10485760 of server 10.*.*.*[10.*.*.*]
Thanks.

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Or I had a user scanning to their email and the scanner spit this out:
Scan to e-mail failed.
Connection failure:
The mail server rejected the reply address.
Mail Server response:
552 5.3.4 Message size exceeds fixed maximum message size

I wonder what that means.

——————

Finally, we used to have the issue of sales reps scanning and emailing their customers directly from our scanner. Our scanner has the email address of fax@mydomain.com. When the customer responds to that email, the sales rep would complain that they would never receive said email. Duh. So I disabled relaying through the scanner so that it can ONLY send to internal email addresses.

Scan to e-mail failed.
Connection failure:
The mail server rejected one of the recipients.
Mail Server response:
550 5.7.1 Unable to relay

So then they usually try it at least 2 or 5 more times. Jerks.