A salesperson’s laptop wasn’t allowing them to use the computer to its full potential. Humor follows:

Email 1:
Seriously Jason I can not do any quotes because I can’t even get on to **Website**. VPN works but explorer acts like it is offline and will not connect to any websites. I need our help!!!
Thanks,

My response:
You’ll have to bring the system in for repair

Email 2:
Can’t you just unlock the administrator privileges and I can reinstall explorer.

My response:
It doesn’t quite work that way. You’ll have to bring it in for diagnostics.

It turns out that he had several viruses/trojans/spyware/adware problems on his system. Symantec let them through like it was hosting a party. I don’t like symantec. I wiped the laptop and reinstalled the corporate image – and WOW everything started working again.