Our company performed a major upgrade to our phone system back in late January/early February of 2009. I get the following on the third of June of the same year. Mind you the entire workforce was emailed no less than 3 times regarding the upgrade with the necessary steps to “fix” any problems. One of those problems was that our TFTP servers changed and that the end users were required to change the settings. Big mistake? Yes, seeing as it would take less overhead to manually look at every computer instead of dealing with the same issue several times even 4 or 5 months later.
Rep:
Jason- I am working from home today and cannot get my Cisco IP phone up and running.
I launch the application and the phone pops up but it does not get past the phone is “registering†mode.
Thank you
S***h
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Me:
S***y,
When was the last time you had the phone working?
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Rep:
I usually transfer calls to my cell phone when I work from home.
It’s probably been 8 months.
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Me:
S***y,
Can you right-click anywhere on the open softphone and select preferences?
Then click on the Network tab
Make sure the following TFTP servers are present:
*.*.*.5
*.*.*.8
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Rep:
I have for the TFTP
*.*.*.11
*.*.*.12
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Me:
S***y,
Change the TFTP settings to *.*.*.5 and *.*.*.8
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Rep:
Looks like it worked.
You Da Man!!!!
Yes, Yes I am.