I had a user complain that she couldn’t get a dial tone on her phone. Since she was fairly new and we had just upgraded our phone systems, I figured maybe it was a configuration error. I checked all the usual places – she was listed in the directory, she had an extension assigned to…
I have a customer that runs a business with 18 employees. Each employee has at least one computer, and several have a “work” and a “home” computer. There are also 6 servers. The entire firm runs on a Windows domain and has Windows-based computers. Servers: 2 are running Windows 2000 Server SP4 fully up to…
I swear, sometimes it seems to be the job of an IT person to come up with the most silly acronyms for things. SCSI, HD, RAM, CD, SATA, PRI, DMA, DRM, VGA, DVI, HDMI, RTFM, PEBKAC. The list goes on and on. So when I get a user that is having “problems” with his email…
As the administrator of all the users in our domain, I am the one that makes sure everyone is up to date with patches/antivirus/updates etc. When a computer falls behind it’s usually due to one thing: huge service pack (SP3 for XP) or we changed over from one suite of applications to another and we…